Beth Israel Lahey Health Primary Care - Belmont Medical Associates
725 Concord Avenue, Cambridge, MA 02138
​Phone: 617-864-8822
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After Hours
Emergency Calls

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Before 8:30am Mon - Fri
12 noon to 1:00pm Mon - Fri
  After 4:30pm Mon - Fri
Weekends: Fri after 4:30 - Mon before 8:30am
Public Holidays



    • The office is staffed between 8:00 am -   5:00 pm Monday through Friday
    • There is ALWAYS a physician on-call for EMERGENCY ADVICE  after regular office hours daily.
    • Calls are picked up by an answering service. Because they may be fielding many calls, please be patient and hang on until they pick up your call. Identify yourself as a patient of a BMA physician, give them a brief description of the medical problem and ask them to contact the on call physician.
    • Please don't expect the on call physician to fill routine prescriptions or to obtain lab results. They do not have access to your record after normal office hours.
    • Covering physicians CANNOT authorize prescriptions for narcotics (hydromorphone eg Dilaudid, oxycodone eg Percocet, hydrocodone eg Vicodin), as these, by law, require a written prescription by your own physician. They cannot be called in or faxed in. NO EXCEPTIONS. 
    • If you do expect a non-narcotic medication, for example an antibiotic, to be called in for you by a covering physician after regular hours please have your pharmacy number readily available and be certain that the pharmacy is open. In addition, make it known whether you have any drug allergies.

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When Should You Go Directly To The Emergency Room?


What are life-threatening or serious-injury emergencies?

Life at risk:

1.
   you have difficulty breathing or can't catch your breath
2.
   you are having chest pain
3.   choking

4.
   bleeding heavily and can't stop it
5.   suddenly unable to move or speak

6.
   losing consciousness or fainting
7.   having a seizure

8.   in a lot of pain especially if it is of sudden onset

9.
   having symptoms of being poisoned

 

Danger of permanent injury:

1.
     been deeply cut or severely burned
2.    
been attacked by an animal or another person
3.
     broken bones


    Let us know if you encounter any problems with,  or have any complaints about, the answering service. We can't try and fix a problem unless you tell us that you have encountered a problem. Thanks.

    This is ONLY for complaints about the answering service. It is NOT meant to be used for reporting a medical problem
Submit your complaint here
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